CeleStella provides standard shipping service to most areas of North America, Europe, and the Middle East at a $6.99 flat rate, and express shipping service to the same area at a $14.99 rate. Some areas do not qualify for our standard or express shipping service, You will be notified upon order placement if you do not qualify.
All orders are processed in 1 business day. An email with tracking information will be sent once your order is shipped.
We always place our customer satisfaction on the top of our mission. If for any reason, you are not satisfied with your purchase, you can return or exchange the item(s) in its/their original condition within 30 days from your order delivery.
Please send your package back via a trackable shipping method and contact us email@example.com with your tracking number. We do not provide a prepaid return label to return your package. We recommend using trusted shipping carriers, such as UPS, FedEx, or USPS to return your package with a trackable shipping service. You will not be reimbursed for your shipping cost, and we are not responsible for packages lost in transit.
Merchandise eligible for return or exchange must be:
New, unused, and in original condition; Inclusive of all original packaging, and components (including gift with purchase) at the time of return. Accompanied by a proof of purchase (order confirmation email or number). Our return address: 2130 E Del Amo Blvd, Compton, CA, 90220
Please note that we will NOT accept any returns without contacting us first, packages sent to our return address without our acceptance will be sent back. All used items are not eligible for return.
Free Gift Wrapping Service
Every order is delivered in our premium gift packaging, including premium jewelry box and polishing cloth.
Delicate Jewelry Box-Your items will be shipped to you in our premium jewelry box.
Professional Polishing Cloth-You can use it to clean and polish your jewelry.
One Year Warranty
CeleStella fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.
1. Customer will be responsible for the shipping fee to send the items back to CeleStella.
2. Customer should make sure that items are safely packed before sending them back. CeleStella will not be responsible for any lost or stolen items.
3. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
4. CeleStella reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.
Jewelry should be stored away separately in an air-tight jewelry box;
Keep away from water;
Do not immerse jewelry in water;
Avoid direct contact with perfumes, body lotions or other chemicals;
Remove jewelry when bathing, showering or swimming;
Clean the pieces after use and occasionally & wipe with a soft cloth;
Remove jewelry before going to bed or participating in physical activity.
FREQUENTLY ASKED QUESTIONS
Q: What is CeleStella® Stone?
A: The CeleStella® Stone is a popular alternative to the natural gemstone. It is developed to be durable and extraordinary shimmery, and fits for daily wear. We select each premium artificial gemstone for our dedicated design, and utilizes each gem’s feature by making our jewelry sparkle with unique vibrant colors.
Q: Are the stones real diamonds?
A: Every piece of jewelry is made by CeleStella® Stone, an excellent alternative to the natural gemstone.
Q: Do you offer Gift Wrapping Service?
A: Yes. We do. We offer FREE gift wrapping service with any qualified orders. Every order is delivered in our premium gift packaging, including premium jewelry box and polishing cloth. Learn more
Care and Repair:
Q: How do I care for my jewelry?
A: CeleStella are committed to maintain the highest standards in design, materials and craftsmanship, creating jewelry that is made to last and loved for years to come. With some simple, basic care, you can help preserve and protect your jewelry.
Please note that dust, pollution and daily wear all conspire to cloud the brilliance of CeleStella gemstones. The surface of gold, platinum and silver jewelry can become dulled. Professional cleanings are recommended. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.
General Silver Care
Using a small amount of silver jewelry cleaner on a soft cloth that is provided by CeleStella with each order, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.
Q: How should I store my jewelry?
A: Silver should be kept absolutely dry. If you wear your jewelry every day, please remember to keep it away from excessive exposure to air and store it in your jewelry box. Avoid contact with rubber bands or other rubber products. The sulfur in rubber can cause tarnishing and corrosion.
Q: How can I get an item repaired?
A: We repair items made by CeleStella. You can send in your item via mail to us, and follow the instructions that provided by our customer service team.
Q: What if the color of the plated jewelry will fade off naturally?
A: We have a strict quality control process to ensure the quality of all of our jewelry. If you take care of your jewelry, and store it properly, the plating will not fade off.
In the rare situation when you find it happening, please contact our customer service team immediately with the pictures of your jewelry. So, we can help you to solve your problem as soon as possible. If your jewelry is within the time limit of your warranty, we will assist you to replace your jewelry.
Shipping & Orders:
Q: Where is my order?
A: If you have any questions about your orders, please feel free to contact us anytime and we’ll be happy to give you an up-to-the-minute update. You can also track your order information on your account. To view order details and tracking information, you can just log into your account, and view your complete order history or learn more information for a single order.
Q: Can I ship my order to an international location?
A: No. Now we ship to the U.S location only. If you have a special request, please do not hesitate to contact us. firstname.lastname@example.org
Q: What is the shipping cost?
A: We provide free standard shipping on all orders over $99 and free express shipping on all orders over $160.
If your order does not meet the free shipping threshold, shipping costs will be $6.99 for Standard Shipping, and $19.99 for Express Shipping.
Q: What if the jewelry doesn't fit?
A: It’s totally fine! Our 30-day-no-questions-asked return policy will get you back. Please note that the customers have to pay for shipping costs to return.
Q: What is the return policy?
A: We offer an exclusive 30-day no-questions-asked money-back guarantee on qualified orders. If you have any questions about your returns, please do not hesitate to contact us, email@example.com.
Q: What if I want to cancel my order before it gets shipped?
A: We are so sorry to hear that you want to cancel your order. You can feel free to cancel your order free of charge within 8 hours after the order was placed. Otherwise, standard shipping service fees for order return or extra charges may apply. You can always contact us for any return question at firstname.lastname@example.org. We will try our best to get you back within 24 hours.
For more details about our return policy, please visit https://www.celestella.com/help/return-policy