In these conditions the following terms shall have the following meaning: "The Company" means CeleStella, "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.
Payments will be pre-authorized at the time of placing an order. No goods shall be supplied without payment. Payment will be taken from your chosen payment method when you place your order.
We use PayPal’s secure payment gateway; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfill your order. We do not store credit card details nor do we share customer details with any 3rd parties.
When we have the items of your order in stock it is despatched quickly. For all countries, we use EC First Class and DHL unless instructed otherwise. We send you an email when your order has been dispatched.
CeleStella shipping service on average:
- US customers - Orders should be with you within 7 business days after dispatch.
Express shipping service on average:
- US customers - Orders should be with you within 4 business days after dispatch.
You will be responsible for any import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Items ordered that are in stock should be dispatched within 24 hours of the order being placed. CeleStella holds limited stock in our factory and sometimes your order may be placed in a queue to be manufactured, we will try and inform you if this is the case and when you can expect delivery.
Claims arising from damage, delay, or partial loss of the goods in transit must be made in writing to CeleStella within seven working days of delivery. CeleStella shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by CeleStella, promptly return any of the goods subject to any claim and any packing materials securely packaged to CeleStella for examination.
- If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, CeleStella shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
- If the Customer establishes that any of the goods are defective CeleStella shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
- In no circumstances shall the liability of CeleStella to the Customer under this condition exceed the invoice value of the goods.
You have the right to cancel your order up to 7 days after order receipt date. At CeleStella, we offer a 30 day returns policy from the date of receiving the goods, as long as the items are in their original condition, with all tickets and tags attached. In this instance, you will receive full refunds exclude postage costs, unless a mistake has been made by us.
CeleStella reserve the right to alter specifications to those stated on the website, including slight differences in color, shade and size. The Customer's statutory rights will not be affected.