What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.


When you browƒse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

 

 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

 

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by sending an email to customer@celestella.com.

 

 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

 

Shopify

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

 

 

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

 

 

Third-party services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

 

Cookies

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

 

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

 

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at customer@celestella.com

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Shipping Info
CeleStella Shipping Serivce
Option Shipping
Time
Price
Standard
Shipping
6-12
Business Days
$6.99
(Free over $79)
Express
Shipping
4-7
Business Days
$14.99
(Free over $160)

CeleStella provides standard shipping service to most areas of North America, Europe, and the Middle East at a $6.99 flat rate, and express shipping service to the same area at a $14.99 rate. Some areas do not qualify for our standard or express shipping service, You will be notified upon order placement if you do not qualify.

All orders are processed in 1 business day. An email with tracking information will be sent once your order is shipped.

30-Day Return

We always place our customer satisfaction on the top of our mission. If for any reason, you are not satisfied with your purchase, you can return or exchange the item(s) in its/their original condition within 30 days from your order delivery.

Please send your package back via a trackable shipping method and contact us customer@celestella.com with your tracking number. We do not provide a prepaid return label to return your package. We recommend using trusted shipping carriers, such as UPS, FedEx, or USPS to return your package with a trackable shipping service. You will not be reimbursed for your shipping cost, and we are not responsible for packages lost in transit.

Merchandise eligible for return or exchange must be:

New, unused, and in original condition; Inclusive of all original packaging, and components (including gift with purchase) at the time of return. Accompanied by a proof of purchase (order confirmation email or number). Our return address: 2130 E Del Amo Blvd, Compton, CA, 90220

Please note that we will NOT accept any returns without contacting us first, packages sent to our return address without our acceptance will be sent back. All used items are not eligible for return.

One Year Warranty

CeleStella fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.

WARRANTY TERMS

1. Customer will be responsible for the shipping fee to send the items back to CeleStella.

2. Customer should make sure that items are safely packed before sending them back. CeleStella will not be responsible for any lost or stolen items.

3. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.

4. CeleStella reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.

Free Gift Wrapping Service

Every order is delivered in our premium gift packaging, including premium jewelry box and polishing cloth.

Delicate Jewelry Box-Your items will be shipped to you in our premium jewelry box.

Professional Polishing Cloth-You can use it to clean and polish your jewelry.

FREQUENTLY ASKED QUESTIONS
General Inquiry:
Q: What is CeleStella® Stone?

A: The CeleStella® Stone is a popular alternative to the natural gemstone. It is developed to be durable and extraordinary shimmery, and fits for daily wear. We select each premium artificial gemstone for our dedicated design, and utilizes each gem’s feature by making our jewelry sparkle with unique vibrant colors.

Q: Are the stones real diamonds?

A: Every piece of jewelry is made by CeleStella® Stone, an excellent alternative to the natural gemstone.

Q: Do you offer Gift Wrapping Service?

A: Yes. We do. We offer FREE gift wrapping service with any qualified orders. Every order is delivered in our premium gift packaging, including premium jewelry box and polishing cloth. Learn more

Care and Repair:
Q: How do I care for my jewelry?

A: CeleStella are committed to maintain the highest standards in design, materials and craftsmanship, creating jewelry that is made to last and loved for years to come. With some simple, basic care, you can help preserve and protect your jewelry.
Please note that dust, pollution and daily wear all conspire to cloud the brilliance of CeleStella gemstones. The surface of gold, platinum and silver jewelry can become dulled. Professional cleanings are recommended. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.

General Silver Care

Using a small amount of silver jewelry cleaner on a soft cloth that is provided by CeleStella with each order, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.

Q: How should I store my jewelry?

A: Silver should be kept absolutely dry. If you wear your jewelry every day, please remember to keep it away from excessive exposure to air and store it in your jewelry box. Avoid contact with rubber bands or other rubber products. The sulfur in rubber can cause tarnishing and corrosion.

Q: How can I get an item repaired?

A: We repair items made by CeleStella. You can send in your item via mail to us, and follow the instructions that provided by our customer service team.

Q: What if the color of the plated jewelry will fade off naturally?

A: We have a strict quality control process to ensure the quality of all of our jewelry. If you take care of your jewelry, and store it properly, the plating will not fade off.
In the rare situation when you find it happening, please contact our customer service team immediately with the pictures of your jewelry. So, we can help you to solve your problem as soon as possible. If your jewelry is within the time limit of your warranty, we will assist you to replace your jewelry.

Shipping & Orders:
Q: Where is my order?

A: If you have any questions about your orders, please feel free to contact us anytime and we’ll be happy to give you an up-to-the-minute update. You can also track your order information on your account. To view order details and tracking information, you can just log into your account, and view your complete order history or learn more information for a single order.

Q: Can I ship my order to an international location?

A: No. Now we ship to the U.S location only. If you have a special request, please do not hesitate to contact us. customer@celestella.com

Q: What is the shipping cost?

A: We provide free standard shipping on all orders over $69 and free express shipping on all orders over $160.
If your order does not meet the free shipping threshold, shipping costs will be $6.99 for Standard Shipping, and $19.99 for Express Shipping.

Q: What if the jewelry doesn't fit?

A: It’s totally fine! Our 30-day-no-questions-asked return policy will get you back. Please note that the customers have to pay for shipping costs to return.

Q: What is the return policy?

A: We offer an exclusive 30-day no-questions-asked money-back guarantee on qualified orders. If you have any questions about your returns, please do not hesitate to contact us, customer@celestella.com.

Q: What if I want to cancel my order before it gets shipped?

A: We are so sorry to hear that you want to cancel your order. You can feel free to cancel your order free of charge within 8 hours after the order was placed. Otherwise, standard shipping service fees for order return or extra charges may apply. You can always contact us for any return question at customer@celestella.com. We will try our best to get you back within 24 hours.
For more details about our return policy, please visit https://www.celestella.com/help/return-policy