Frequently Asked Questions
A: The CeleStella® Stone is a popular alternative to the natural gemstone. It is developed to be durable and extraordinary shimmery, and fits for daily wear. We select each premium artificial gemstone for our dedicated design, and utilizes each gem’s feature by making our jewelry sparkle with unique vibrant colors.
A: Every piece of jewelry is made by CeleStella® Stone, an excellent alternative to the natural gemstone.
A: Yes. We do. We offer FREE gift wrapping service with any qualified orders. Every order is delivered in our premium gift packaging, including premium jewelry box and polishing cloth. To learn more: https://www.celestella.com/pages/free-gift-wrapping-service
Care and Repair:
A: CeleStella are committed to maintain the highest standards in design, materials and craftsmanship, creating jewelry that is made to last and loved for years to come. With some simple, basic care, you can help preserve and protect your jewelry.
Please note that dust, pollution and daily wear all conspire to cloud the brilliance of CeleStella gemstones. The surface of gold, platinum and silver jewelry can become dulled. Professional cleanings are recommended. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.
General Silver Care
Using a small amount of silver jewelry cleaner on a soft cloth that is provided by CeleStella with each order, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.
A: Silver should be kept absolutely dry. If you wear your jewelry every day, please remember to keep it away from excessive exposure to air and store it in your jewelry box. Avoid contact with rubber bands or other rubber products. The sulfur in rubber can cause tarnishing and corrosion.
A: We repair items made by CeleStella. You can send in your item via mail to us, and follow the instructions that provided by our customer service team.
A: We have a strict quality control process to ensure the quality of all of our jewelry. If you take care of your jewelry, and store it properly, the plating will not fade off.
In the rare situation when you find it happening, please contact our customer service team immediately with the pictures of your jewelry. So, we can help you to solve your problem as soon as possible. If your jewelry is within the time limit of your warranty, we will assist you to replace your jewelry.
Shipping & Orders:
A: If you have any questions about your orders, please feel free to contact us anytime and we’ll be happy to give you an up-to-the-minute update. You can also track your order information on your account. To view order details and tracking information, you can just log into your account, and view your complete order history or learn more information for a single order.
A: No. Now we ship to the U.S location only. If you have a special request, please do not hesitate to contact us. email@example.com
A: We provide free standard shipping on all orders over $99. Orders that qualify for free shipping will be shipped via Standard Shipping. Express Shipping is available for an additional fee.
If your order does not meet the free shipping threshold, shipping costs will be $6.99 for Standard Shipping, and $14.99 for Express Shipping.
A: It’s totally fine! Our 30-day-no-questions-asked return policy will get you back. Please note that the customers have to pay for shipping costs to return.
A: We offer an exclusive 30-day no-questions-asked money-back guarantee on qualified orders. If you have any questions about your returns, please do not hesitate to contact us, firstname.lastname@example.org.
A: We are so sorry to hear that you want to cancel your order. You can feel free to cancel your order free of charge within 8 hours after the order was placed. Otherwise, standard shipping service fees for order return or extra charges may apply. You can always contact us for any return question at email@example.com. We will try our best to get you back within 24 hours.
For more details about our return policy, please visit https://www.celestella.com/help/return-policy